Return Policy:

30-Day Return Policy: We offer a 30-day return policy for non-customized items in their original condition, unworn/unused, with tags, and original packaging. Receipt or proof of purchase is required. Contact us at contact@myicelandicname.is to initiate a return.

Customized Goods: Due to the personalized nature of our custom products, they are non-refundable unless defective, damaged, or incorrectly produced. In such cases, we will issue a replacement or full refund (excluding shipping and customs fees). Please review our separate disclaimer for more details on customized goods.

Start a Return: Contact us at contact@myicelandicname.is for return requests. When applicable, returns must be sent to: Graenasbraut 1215, 262 Reykjanesbaer, Iceland. Unsolicited returns will not be accepted.

Return Questions: Contact us at contact@myicelandicname.is for any return-related questions.

Damages and Issues: Inspect your order upon arrival. If there's an issue, contact us immediately at contact@myicelandicname.is with details and photos so we can resolve it promptly.

Exceptions/Non-Returnable Items: Excluded from returns are:

• Perishable goods: food, flowers, plants

• Custom products: personalized items

• Personal care goods: beauty products

• Hazardous materials, flammable liquids, gases

• Gift cards

Contact us if you have questions about specific items.

Sale Items: Unfortunately, sale items are non-returnable.

Exchanges: To ensure you get the desired item, either as per our request and instructions; either submit a photo or return the unwanted item and place a separate purchase for the new one.

EU 14-Day Cooling-Off Period: For EU deliveries, you have 14 days to cancel/return your order without justification. The same conditions for non-customized items apply.

Refunds: After receiving your complaint and inspecting your issue, we'll notify you of the refund approval within 10 business days. Approved refunds will be issued to your original payment method within 10 business days. Processing time by your bank/credit card company may vary.

Contact:

Email: contact@myicelandicname.is Phone: +354 898 8567 Address: Grænásbraut 1215, 262 Reykjanesbær, Iceland